Remote Customer Support Specialist (LATAM, US experience encouraged)

Loop Support specializes in connecting businesses with exceptional customer support specialists. It currently wants to employ smart, kind-hearted professionals who love to learn and grow. If you are passionate about helping others and enjoy solving problems, we want to hear from you!

Responsibilities:

  • Respond to customer inquiries and complaints via phone, email, and chat.
  • Provide detailed information about products and services.
  • Troubleshoot and resolve product issues and concerns promptly.
  • Maintain a positive and professional attitude with all customer interactions.
  • Document customer interactions and solutions accurately.

Qualifications:

  • Excellent written and verbal communication skills in English and Spanish. (Required)
  • Stable internet connection and a reliable computer setup. (Required)
  • Based in LATAM (Required)
  • Not required, but if you’ve ever worked, lived, or attended school in the US or Canada, we’d love to hear from you!
  • Ability to work independently in a distraction-free home office.
  • A positive and professional attitude with a customer-first mindset.
  • Previous experience in customer support is a plus, but not required.
  • Strong problem-solving skills and ability to think on your feet.