You will be working in a small team responsible for supporting order processing and the creation of shipments for our online accounts such as Amazon, TickTok, Web orders, and other Online Key Accounts.
The ideal candidate will have some previous admin experience in a similar role and be able to organize, administer, and plan tasks effectively with a positive can-do attitude.
Our teams are currently undergoing digitalization and streamlining of systems for improved ways of working so it’s an exciting time to join the team!
About us:
Natures Aid, part of the STADA Group, was established in 1981 and is a leading UK manufacturer of Vitamins, Minerals & Supplements to health food stores, pharmacies, and groceries, with over 190 products throughout 15 main health categories. Due to a continued period of substantial growth both in the UK and Internationally, Nature’s Aid is one of the top 5 leading UK supplement brands, with ambitious plans to continue to grow ahead of the category, through its award-winning innovation program.
The STADA Group is a leading manufacturer of high-quality pharmaceuticals and is represented in more than 30 countries worldwide with its headquarters in Bad Vilbel, Germany.
Main Responsibilities:
- Process regular weekly Amazon orders, to a high level of accuracy promptly achieving Amazon’s delivery window.
- Process of TikTok shop orders
- Liaise with the Planning Department regarding stock requirements to minimize loss of sales opportunities
- Liaise with our Warehouse team regarding shipments
- To process Website orders accurately
- Communicate to consumers/Key Accounts any out-of-stock issues, keeping them always informed of the status of their order.
- To handle all queries, requests, and complaints from consumers promptly and efficiently
- Work towards 5* positive reviews on Trustpilot on Nature Aid Website
- Effective Verbal & written communication with Customers
- Ensure customer and product files and databases are maintained and up to date
- General Amazon and Key Account Administration, including: uploading invoices, printing PODs, managing chargebacks, updating processes, and ensuring credits are raised when required.
- General office admin – filing, scanning, ordering stationary, etc.
Essential
- Experience within a similar Customer/ Sales/ Office Admin role
- Ability to work as part of a team, being flexible, adaptable and a positive attitude
- Proficient in the Microsoft Office 365 Suite, in particular Outlook and good working knowledge of Excel
- Strong interpersonal skills with the ability or organize, administer, plan, and prioritise tasks effectively
- High level of attention to detail
- Good understanding of CRM (Customer Relationship Management) systems
- Professional, courteous, and friendly phone manner
Desirable:
- Experience working with Microsoft Dynamics
- Experience within a Sales environment
- Knowledge of Food Supplements/Retail, Pharmacy/Nutritional background.
What’s in it for you?
Rewarding our employees is important to us, which is why we offer a range of fantastic benefits, such as:
- Annual bonus
- 23.5 days holiday increasing to 28.5 days over the first 5 years, plus bank holidays
- 6% employers pension contributions
- Salary Sacrifice Pension Scheme Option
- Annual Pay Reviews
- Enhanced family-friendly leave and pay
- Length of Service Awards
- 50% Employee Discount on Nature Aid products
- Access to hundreds of free E-Learning courses on our in-house Learning platform
- Free onsite parking
- We promote good physical and mental health and can provide additional support to our employees via our Employee Assistance Programmes all year round